Privacy Policy

Last updated: October 15, 2026

This Privacy Policy describes how DURMGENERAL LLC, doing business as CleanzAtx ("CleanzAtx," "we," "us," or "our"), collects, uses, and protects personal information when you visit cleanzatx.com, request a quote, or receive services from us.

1. Who We Are

CleanzAtx is an assumed name (DBA) of DURMGENERAL LLC, a Texas limited liability company. We provide residential and commercial window cleaning and exterior cleaning services in West Austin, Texas. You can contact us at (512) 518-0512 or cleanzatx@gmail.com.

2. Information We Collect

• Contact information you provide through our website quote forms, by phone, by text, or in person: name, phone number, email address, and service address.
• Service details: property size, services requested, preferred timeline, promotional codes, and notes you give us.
• Website analytics: standard web traffic data (pages visited, referrer, device, approximate location) through tools such as Google Analytics.

3. How We Use Your Information

• To prepare quotes, schedule services, and perform the cleaning work you requested.
• To contact you about your quote, appointment, job status, invoices, and follow-up service.
• To improve our website, service offerings, and customer experience.
• To comply with legal, tax, and insurance obligations.

4. Text Messaging / SMS

We take special care with phone numbers and SMS consent. The following rules apply to all mobile messaging from CleanzATX:

How we collect your phone number

We collect phone numbers only when a customer provides them through our website forms, by phone, or in person. We do not purchase phone numbers from third parties or lead lists.

How we use your phone number and SMS consent

Phone numbers and SMS consent are used only to send service related messages: quotes, scheduling, reminders, and job updates, plus occasional promotional messages only with explicit consent. We do not send marketing texts to customers who have not opted in.

Opt out and help

Customers can opt out at any time by replying STOP and get help by replying HELP. Once you reply STOP, we will stop sending you messages from that program. You can rejoin at any time by contacting us.

Message frequency and rates

Message frequency varies. Message and data rates may apply.

5. How We Share Information

We do not sell your personal information. We share information only with service providers who help us run our business — such as email delivery, SMS delivery, scheduling, payment processing, and bookkeeping — and only to the extent they need it to perform those services on our behalf. We may also disclose information when required by law or to protect our rights, customers, or employees.

As noted above, mobile information (phone numbers and SMS consent) is never shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

6. Data Retention

We keep customer records for as long as needed to provide service, follow up on repeat appointments, and meet legal, tax, and insurance requirements. You may ask us to delete your contact information by emailing cleanzatx@gmail.com.

7. Security

We use reasonable administrative and technical safeguards to protect the personal information we collect. No system is perfectly secure, but we work to limit access to customer data to the people who need it to serve you.

8. Children

Our website and services are intended for adults. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes to our SMS practices will be clearly noted.

10. Contact Us

DURMGENERAL LLC dba CleanzAtx
1020 Challenger, Lakeway, TX 78734
Phone: (512) 518-0512
Email: cleanzatx@gmail.com